Reference

Terms & Conditions That Protect Your Account

When you open an account on mayora slot, you're agreeing to a set of rules we keep straightforward and transparent.

Account setup and eligibilityWithdrawal and dispute rulesHow we use your information
mayora slot Terms & Conditions That Protect Your Account
GET IN TOUCH

Contact Us About These Terms

Email Support Reach our support team at [email protected] with questions about your account, terms or any policy. We aim to respond within 24 hours during business days.
Live Chat Open the chat widget in your account lobby (Monday to Friday, 09:00–18:00 Indonesia time) for quick answers about account rules, withdrawals and deposits.
Account Settings Inside your account, go to Settings > My Data to review what we store, update your details or request a copy of your personal information held by mayora slot.
HOW WE PROTECT YOU

Security, Data & Your Rights

Account Security

Your login credentials are encrypted end-to-end. We don't store your password in plain text, and we monitor for unauthorized access attempts. If you suspect someone else has accessed your account, change your password immediately and contact support.

Data Handling

We collect your name, email, phone number and payment details only to process accounts, deposits and withdrawals. We never sell your data to third parties. Your information is stored on secure servers in Indonesia and backed up regularly.

Cookies & Tracking

mayora slot uses cookies to keep you logged in, remember your preferences and prevent fraud. You can disable cookies in your browser, but some lobby features may not work. Read our Cookie Policy for full details.

Data Retention

Active account data is kept as long as your account exists. After you close your account, we retain transaction records and identity verification for three years, as required by local law.

Your Rights

You can request a copy of all data we hold about you, ask us to delete it (where local law permits) or correct any errors. Submit requests via Settings > My Data or email [email protected].

Dispute & Complaints

If you disagree with a transaction, withdrawal denial or account action, open a support ticket with details. We'll investigate within 7 business days and respond with our findings and next steps.

Terms & Conditions FAQ

Your account is your responsibility. If you share your login and someone makes unauthorised deposits or withdrawals, contact support right away with details. We can review logs and help secure your account, but we're not liable for unauthorised activity caused by shared credentials.

Yes. Deposits via DANA, OVO, GoPay and QRIS clear to your account balance in under a minute, so funds are available for play or withdrawal straight away. Withdrawals are processed within 24 hours if submitted before 18:00 Indonesia time.

Withdrawals can be denied if your account balance doesn't cover the amount, your identity isn't verified, or we detect unusual activity. Check your account notifications for the reason. Contact support to resolve verification issues or request clarification on denied withdrawals.

We store enough information to process your next deposit—typically your DANA, OVO, GoPay or QRIS account identifier, not your full banking credentials. This data is encrypted. You can ask us to delete stored payment details anytime via Settings.

Yes. Go to Settings > Account > Close Account to initiate closure. We'll keep your transaction and identity records for three years (required by law), but your profile and login access are removed within 48 hours.

We'll notify you by email of any material changes at least 30 days before they take effect. If you don't agree, you can close your account. Continuing to play after the notice period means you accept the new terms.

Email [email protected] or use Live Chat (Monday–Friday, 09:00–18:00 Indonesia time). Describe your complaint clearly. We aim to respond within 24 hours and resolve disputes within 7 business days.